Tmall Announces Delivery Schedule For Spring Festival

A few days ago, Tmall made provisions for the delivery time of merchants during the Spring Festival (February 1, 2016 to February 16, 2016). For orders for payment during the Spring Festival, except for special commodities, furniture and building materials, and large household appliances, businesses must deliver goods before February 19, 2016 23:59:59.

According to regulations, customization, pre-sale and other special circumstances, the seller and the buyer separately agree on the delivery time.

The time of delivery is based on the time recorded in the courier company's system.

It is understood that

It also modifies the timeout period of consumers and businesses during the Spring Festival.

For merchants during the Spring Festival

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The order for delivery is confirmed by the consumer, and the time of receipt is adjusted to 20 days.

For consumers during the Spring Festival to apply for / modify the refund and after sale orders, waiting for businesses or consumers to confirm, modify the timeout time adjusted to 15 days, and consumers have returned, waiting for businesses to confirm the receipt of overtime time to a unified adjustment to 20 days; Ping mail unchanged.

For orders from January 24, 2016 to February 16, 2016, merchants agreed to return the agreement, waiting for consumers to fill in the time limit for return information to adjust to 25 days.

In addition, for orders paid during the Spring Festival, it is known that consumers will not be able to choose "shortage" or "not delivered according to the agreed time" before February 20, 2016, as the reason for refund, and can not choose "delayed delivery" as the cause of the complaint.

These three reasons can be chosen after 00:00 February 20, 2016.