Reception Of Foreign Guests

Each occasion has different manners. Here is Xiaobian's business etiquette knowledge collected on different occasions for you to study abroad. Welcome to your visit.

In order to successfully complete the reception task, the foreign affairs reception unit usually needs a special reception group to take charge of all reception matters.

First, we should know the basic situation of the visitors, and find out the country's name, membership list, visiting purpose and so on.

If you need to book a hotel or return ticket according to the guest's request, you should also ask for a copy of the passport (fax).

After mastering the above situation, we will work out a detailed schedule for the written reception activities (including Chinese and foreign), including reception, interviews, talks, signing ceremonies, banquets, sightseeing tours, pportation, dining time and accompanying personnel.

The schedule should try to consult the guests in advance, and also consider the customs and religious beliefs of the guests.

When the schedule is printed properly, the guests should be sent to the team in time.

According to the visitor's identity, we must confirm the specifications.

According to international practice, the main visitors usually have the same status as the guests.

When a high-level foreign visitor comes to visit Yichang, he should arrange for the leaders of the party and government to come to the reception according to the notification requirements of the superior reception department, organize the reception ceremony, venue layout, flowers, photography, television and mass scenes, such as aircraft (vehicle, ship) departure time, selection of flower personnel, preparation of flower bouquet (flower wreath), introduction of the way of meeting guests and guests, arrangement of vehicle order, arrangement of seating arrangements, suspension of national flags, etc., all of which should be implemented one by one.

At the time of greeting guests, the concierge should take the initiative to introduce the names and duties of the guests to the guests.

If the foreign guests take the initiative to embrace our staff, I can do the same, do not retreat or hug.

If you want to give flowers, you should arrange for the guests to shake hands with the guests.

The flowers should not be used with chrysanthemum, azalea, pink or yellow flowers.

Passengers should first get on the right side of the bus and accompany the owner on the left side.

After all the foreign guests and escorts get on the train, they will drive to the hotel again.

On the way, the escort should choose the opportunity to promote Yichang's publicity, such as welcome slogans and cultural landscapes along the way.

Important foreign guests and large groups should arrange special personnel and special cars to pick up their luggage and send them to the guest rooms in time.

When foreign guests arrive at their lodging, they should not arrange activities immediately. They should take a short rest and leave the dressing time for each other.

Anyone with high status meets with a low person or a host to meet a guest. He is called an interview or summoning.

On the contrary, people with low status meet with high status or guests meet their hosts.

A return visit after receiving and calling is called a return.

The person who arranges the party shall take the initiative to inform the other party of the time, place, host's presence, other specific arrangements and matters needing attention.

If you have a group photo, you should make a group photo in advance. The master is in the middle. According to the order of concierge, the master's right hand is on the top, and the host and guest are arranged at the same time.

Before the meeting, the host should greet guests at the door, waiting at the main entrance of the building or waiting in the reception hall.

If the host does not greet the doorway, the staff should greet the reception hall at the gate of the building and introduce the reception hall.

At the end of the meeting, the host should send the guests to the front of the car or at the door to see the guests away.

The meetings between leaders should be withdrawn except those who accompany and see the necessary interpreters and record staff.

In the process of conversation, others should not go in and out at will.

When the guest host is arranged, the guest of honor sits on the right side of the host, and the interpreter and recorder sit in the back of the host and guest.

Other foreign guests take seats on the side of the guest in order of concierge, and the hosts accompany the people to take seats on the side of the host. Seats are not enough to add seats in the back row.

The talks mean that the two sides should exchange views on certain important political, economic, cultural and other issues of common concern.

The content of the talks is more formal and political or professional.

First, a special team should be formed to determine the main speaker.

The position of our principal speaker should be the same or similar to that of the other person.

The number of talks is roughly equal.

The second is to prepare the outline of the talks. If the two sides need to sign the minutes or the agreement at the end of the talks, the text should be prepared in advance.

The meeting is presided over by the main speaker, and the other personnel can not express their opinions without the permission of the principal.

If you have different opinions, you can write a note to the chief speaker for reference.

If the main speaker asks everyone to make a supplementary speech, others can make appropriate supplements according to the size of the main speaker's talk, but they can not put forward the opposite view of the main speaker's opinion.

The talks usually use rectangular, oval or round tables. The guests and the guests sit opposite to each other according to their nameplates. The main door takes the back door and the foreign guests face the front door.

The main seat is centered.

The signing ceremony was basically the staff of both sides.

The two sides pay more attention to the agreement signed by the two leaders.

Generally, a rectangular table is set up in the signature hall as the signature table, the desk covers the dark color table, and two chairs are placed beside the table for the use of the signatories of both sides.

Placed in front of their own preservation of the text, the top placed sign stationery, placed in the middle of a flag rack, hanging the flag of the signatures of both sides.

The two sides attended the signing ceremony and entered the signature hall. The signatories were seated and the signatories were standing outside the signatories. The other officers and men were placed in the order of their respective signatories after each side.

At the time of signature, the signatory will assist in the plation of the text, indicating the signature office. After the signing of the text, the signatory will deliver the text to each other and sign the text on the other side. After signing the contract, the signatory will exchange the text and shake hands with each other.

Sometimes champagne is served, and after signing, a toast is given.

The national flag is the symbol of the country and the dignity of the nation.

In foreign affairs, we often express our love for our country and respect for other countries by flying the national flag.

In international exchanges, there are some accepted practices in the flag flying of a sovereign state.

According to the norms of international relations, heads of state, heads of government and parliamentary Presidents visit on the territory of other countries, and have diplomatic privileges to hang their national flags on their domicile and means of pport.

At the international conference, the flag of each participating country must be hung outside the venue. In the international sports and exhibitions, the flag of all participating countries should also be hung on formal occasions.

Hang the flag of both sides with the right side up and the left side as the bottom.

The national flag of the two countries is hung on the positive side. The flag is flown on the right, and the national flag is left; the flag is hung on the car, the driver is the left hand and the right hand is the guest.

During the two sides' talks, the host and guest were flying their national flag with flag rack on their respective table.

The national flag can not be hung upside down nor can it be hung back.

A banquet, a buffet reception, a reception, a tea party, etc.

The time for banquets is suitable for both the host and the guest. Avoid the major holidays, taboo days and time.

For example, do not choose a feast for Christians for thirteen days, not thirteen days and Friday. Moslem people fasting during the month of Ramadan, and banquets should be arranged at night.

Invitations should be sent to all kinds of banquets, which is both polite and memorable.

The contents of the invitation include the form, time and place of the activity, the name of the invitations, the requirements for clothes, and whether to ask for a reply.

The name, unit name and festival name mentioned in the invitation letter are all used.

A formal banquet is best placed before the invitation, and the number of seats at the bottom of the envelope is marked.

The seats and tables of the formal banquet depend on the location of the main table.

On the same table, the master is in the middle, the guest is on the right side of the host, and the other seats are located at the distance from the master's seat.

Foreign habits are arranged by men and women.

The banquet hall should be solemn, dignified and generous.

Do not decorate with red lights or neon lights, and can be embellished with flowers.

The cold dishes should be placed in twenty minutes before meals.

All the fancy cold dishes, such as Phoenix, peacock, butterfly and other dishes, and chicken fish, head to the throne.

After the food and beverage are ready, the attendants should not leave the restaurant.

After the guests are seated, they can pour fruit wine, soda water and so on, and fill the wine with eight minutes.

If you have a speech at dinner, you should prepare a written speech.

Usually guests and masters exchange notes in advance.

Speaking at the beginning of the banquet, the guest and the guest spoke.

When the host or guest speaks, no other person may dine.

When the main table is standing for a toast, other tables should also stand up toast. Under normal circumstances, other tables should not be standing up or drinking at the table before the main table is toasted.

During the banquet, the host and the accompanying guests should generally talk with the foreign guests, not to talk to other foreign guests or our staff for a long talk.

There are no seats in the banquet, no formal speeches, few dishes and a casual atmosphere.

Dining at work is a form of informal banquet, which is often adopted in modern international practice.

Such activities generally involve only job related personnel.

The cold buffet is usually held when the number of guests is large, and the specifications are high and low.

A buffet is usually held in a larger place. A table and wine table are set up, and the food is more substantial.

Guests take their own utensils and get their own food.

The drinks can be delivered by the receptionist and can also be taken by themselves.

Cocktail party, also known as cocktail party.

In addition to cocktail, there are other kinds of non alcoholic drinks and various kinds of fruit juices.

Most foods are sandwiches, bread rolls, fried spring rolls and sausages. People can use toothpicks to feed them.

Some drinks and food were placed on the coffee table in advance, while the other part was delivered by the pallet at any time.

Cocktail parties can be seated freely, or without seats, standing for meals, so that the guests can freely move and chat.

The reception is usually held in middle age and evening, and the time is shorter.

Tea party is a simpler form of entertainment, often held in living rooms or outdoor gardens.

Without seats, you can sit at random, and the guest and the host sit together.

Tea parties mainly invite guests to drink tea (coffee is also available), and the choice of tea and tea sets should be particular.

Apart from tea, snack and local snacks are also available.

In external activities, photographers (including photographers) should generally snap at the scene, not to arrange guests and masters according to the needs of photography, nor to use hands to stir people in front of the camera. If necessary, say, "excuse me, please."

When a photo is taken, the receptionist should arrange for the guest host to take a seat. The photographer should shoot quickly and do not keep everyone waiting.

Photographs usually do not follow individuals, especially portraits of female foreign guests. If they must be photographed, the consent of the parties is required.

Organized and arranged families with foreign reception activities should be based on the principle of "kindness and nature" and act according to local customs and habits.

The local customs are the interest of foreigners.

Before and after reception, we should pay attention to the following points:

1, do well personal hygiene and indoor and outdoor cleanliness before reception, in order to show respect for guests.

2, maintain a good mental outlook.

Pay attention to dress cleanliness, clothing and environment should be coordinated, such as in farmland labor should not wear a suit and tie.

We should also avoid wearing new clothes for families, old people and young people.

3, display family labor, life and other content, we must act in a realistic and realistic principle.

4, whenever foreign guests present new requirements in their activities, we must take the views of our accompanying personnel as the criterion.

First, hotels, restaurants and hotel attendants should pay attention to professional ethics, standardize their service behaviors, make faces smile, serve enthusiastically, be friendly in language, graceful in posture and graceful in appearance.

Through its own excellent service, we will display an open and high-quality image of Yichang people to foreign guests.

The lobby is the front door of a hotel. Receptionists often give the first impression to the visiting guests on behalf of the whole hotel or even the whole city.

In this sense, the quality of service in the lobby represents the level of management and service in the whole city, which requires that the waiter's words and deeds must conform to the post standard.

As soon as the bus stops, Mr. Yingbin helps to open the door, greet the guests, welcome and welcome into the lobby. The bellboy takes the initiative to deliver the luggage. The registration room should satisfy the guest's request as far as possible, and the general desk lady must be skilled and accurate. After the check-in procedure is completed, the hostess will be sent to the front door of the guest room, and the lights in the corridor, cloakroom and toilet will be opened as an introduction.

When meeting with foreign guests on the walkway, you should take the initiative to say hello and make way. If you have to go beyond the foreign guests due to urgent needs, you should say "excuse me".

Room attendants should provide maximum convenience to guests and do not disturb guests.

If the guest does not want to disturb the notice board when finishing the room, it should be done according to the time required by the guests.

Tidy up the guest room, do not turn over or check the guest's articles, if it is too messy, it can be tidied up properly.

No garbage disposal is allowed.

The waiter first helps the guests to take their seats and the napkin cloth is put on again.

Be familiar with the menu and master the speed of serving.

Serve the guests first, then the host; first ladies, then the men; first the main guests, then the other guests.

Serve with left-handed tray, right side dish, from left side of guest.

Pour water should be on the right hand holding bottle, from the right side of the guests poured.

For dishes and disks on the table, it should be done between two host guests.

After the guests have finished eating, the dishes should be replaced from the right side.

When the host and guests toast, they should stand up and stop serving and pouring wine.

If a guest accidentally overturns the drink, he should take the initiative to deal with it, remove the cup, and use a clean napkin for a temporary pad.

Two, taxi drivers, tour workers, shopping malls and service personnel in the booth should fulfill their duties in the reception of foreign affairs. Through their own window service, they can show the good mental outlook of Yichang people to foreign guests, seek personal interests and damage the image of the country without taking advantage of their duties, and eliminate unhealthy practices such as misleading consumption, forced peddling, demanding high prices, shoddy, fake and genuine, and private exchange of foreign exchange.

Flowers are symbols of friendship.

Flowers are the most commonly used gifts to express feelings.

Common expressions in international etiquette are: Murasakifuji Ka welcomes; olive expresses peace; white lily represents purity; rose expresses love; white oak represents independence; marigold shows sadness; Nutmeg expresses farewell.

At the banquet, the banquet hall is decorated with flowers of the same color as the foreign guests' flag, which is a courtesy to the guests.

The arrangement of rooms with flowers will produce a detailed and lively atmosphere.

Putting a bouquet of welcome flowers in the hotel room where guests are staying can give guests a feeling of being at home.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.